Terms & Conditions

Terms and Conditions.

Customer Satisfaction
At Mobility Scooter Shop, customer satisfaction is our #1 goal. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase, simply follow the instructions below.

Returns & Exchanges

If an items is faulty, you can return an item with the warranty period for repair. Original delivery and handling charges are nonrefundable. Return shipping charges are the responsibility of the customer.

Please follow these three easy steps to return your item for return or exchange.

    Email us for instructions: info@MobilityScooterShop.com.au
    Box up your merchandise in the original packaging if you have it. The goods should be well-packed so that we receive them in good condition. Send it back to us, postage paid, using
    Please allow a minimum of 21 days for us to receive and process your return.
    We'll credit or refund the value of the merchandise total and any taxes you were charged (excluding delivery and handling charges).

*Please note that we currently only refund orders within Australia only.

At Mobility Scooter Shop, protecting your personal information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Mobility Scooter Shop is able to decode your information. Once you are in the checkout area, to be sure your connection is secure, look at the lower left-hand corner of your browser window. If you see an unbroken key or closed lock (depending on your browser), the SSL is active and your information is safe.

Your Privacy
At Mobility Scooter Shop, your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order.

Contact Us
If your question or comment is relative to your Mobility Scooter Shop order,  email us at info@MobilityScooterShop.com.au

How to Order
Ordering online from the Mobility Scooter Shop is easy! Simply choose the items you wish to purchase and add them, individually, to your shopping cart. Each time you add an item, you'll be able to view the entire contents of your cart with a total dollar amount purchased so far. You will also be able to see which items are in stock and which items are awaiting replenishment. When you are ready to checkout, click the checkout button and proceed to the secure checkout area.

International Orders
We are currently delivering orders within the Australia mostly, but international shipping is available. You can also contact our Customer Service department if you would like to order directly info@MobilityScooterShop.com.au

Pricing, Payment & Sales Tax
All prices are in Australian Dollars (AUD) and are subject to change without notice. We currently accept VISA, MASTERCARD credit cards for online purchases through PayPal. If you order through our secure online shopping cart, all orders are subject to verification and acceptance before shipping. GST is included in all prices.

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Online Orders:
At Mobility Scooter Shop, most orders ship out from our warehouse standard Australia Post Ground within 2 business days. Although most online orders process and deliver within 3 to 5 business days, please allow up to 1 to 2 weeks for delivery. When checking out, please specify a physical street address.

Terms Of Use
This Web site is operated by Mobility Scooter Shop. All inquiries may be directed to: info@MobilityScooterShop.com.au

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Mobility Scooter Shop Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Mobility Scooter Shop Web site.

These Terms and Conditions May Change
Mobility Scooter Shop reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the Mobility Scooter Shop Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions each time you use this Web site.

Use of Web Site
The Mobility Scooter Shop Web site is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving Mobility Scooter Shop goods and services and/or to otherwise transact business with or contact  Customer Satisfaction